All the information you need to setup your first Pod or fix an issue can be found here. Finally, they'll complete the setup to make sure it's all working. Have you signed in to My Virgin Media here to see if the Netflix activation link appears? Let us know. How long does it usually take? Thanks - 5188931Welcome to Virgin Media! This video will take you through installing your broadband, step by step. My Vodafone. Put it into your phone, and it’ll connect to our network straight away. So checkout as normal and when you get to the payment section, you will see in red writing "add a gift card". 50, plus. If you have took out a new package and getting new eq for eg a new hub or stb once you receive the eq and install and activate that’s when the boost will happen. Volt benefits include (1) Virgin Media broadband speed boost to the next available level (up to a max of 1Gbps download speed) at the point you place your order to become supercharged with Volt. We would like to show you a description here but the site won’t allow us. £140. WiFi Max customer? Don’t forget to get the Virgin Media Connect app to use with your new WiFi Pods. 1. Overall satisfaction. Remember: if you’ve already had broadband in your home you’ll need to reconnect all your devices to your Hub. Free. Make the call to the Virgin automated number. 99 per month. Love your Virgin Media Broadband or TV?Re: Broadband activation. Virgin's broadband speeds and packages: Via its own broadband network, which uses DOCSIS® 3 cable technology, it has the fastest average download speeds of all the UK’s main ISPs of 1,130Mbps. Customers must have Virgin Media Broadband at all times to avail of Loaded TV. Networking and WiFi. There are four main options and all are unlimited so there's no monthly usage cap. Got a replacement Pay Monthly SIM? Your replacement SIM should be active already. Vodafone broadband will go live on December 1st. This is because the broadband provider needs to send a technician to your home to connect the service. However, many people may just prefer Sky due to its TV packages. . How to register to use the TV Go app or website. Keeping a balance in your Prepaid account makes sure that you: Always have the lowest by-the-minute calling rate. To do this: Sign in to My Virgin Media. Activation Issues - Hub 5. Includes 150 Mbps Fibre Broadband (Avg. Chatter and natter. The work itself will likely take less than a day to complete. 03-08-2023 20:17 - edited 03-08-2023 20:19. Step 2. Virgin Fibre Areas only. Vouchers worth up to £4,500 for homes and businesses help to cover the costs of installing gigabit broadband to people’s doorsteps. 1. Ultrafast Full Fibre broadband will service your needs for decades to come. To add Netflix to your bill, simply complete the Netflix sign-up process on the Virgin Media TV box and select Virgin Media as your payment option. on 03-05-2023 16:56. Welcome to My Account. I was a little suspicious of the email so I contatced them via their online chat. I'm glad we have been able to resolve this query and force through the SIM activation. You’ll find some simple step-by-step instructions telling you how to set up each of your services. Find out why speeds vary. Sky Glass setup leaflet (PDF 660KB) Wall mounting guide. Customer Care. Order. It's 0800 953 9500 and you will need the Hub serial number/MAC address from the barcode sticker, and. 2. - 5176111Re: Netflix Activation. If you’d like to start using mesh WiFi but have a different type of Hub, you’ll need to upgrade your Virgin Media online. 10GB boosted to 20GB) Up to £150 off a connected device such as a tablet or smartwatch when taking a new O2 Pay. Stream eye-opening documentaries, must-see reality, and exclusive Originals. Early Disconnection Fees - Classic contracts. In the T-Mobile app, select Connect my phone. Enter “admin” as the password on the device management landing page and click ProceedIt can sometimes take up to 24 hours for SIMs to activate, please bear with us. Connect the adaptor and the ethernet (the one with the yellow ends) to your new set-top box. If you’re still under contract from Virgin Media but want to switch to Sky, there’s a ‘Switching Credit Offer’. Make sure yo. Simply set up a 360 Mini box in each of the rooms you'd like to have Virgin TV. When you sign up, there’s a £35 activation fee. Check that your broadband modem is connected to your WiFi router. International roaming is supported for phones and tablets in over 200 countries. As you move out of range of our 5G spectrum, your device will automatically select the most appropriate technology available instead. Pre-requisites Box from Virgin Media arrived with Super Hub and cables. Fri 1st Sep 2023. In this case, you'll need to go into My O2 to activate your benefits. In most cases, we'll contact your old provider (see our FAQs for more detail) and start putting your order in place. Bill and Usage. At 1,130Mbps, Gig1 Fibre Broadband’s average download speeds are even faster, making this the fastest Virgin Media speed you can get for gaming. Get high-speed Internet with no long-term contract, installation fees or hidden costs. Broadband, TV and landline. Find out when Virgin Media broadband will be rolling out in your area - if it’s not already available. Working hard to help connect the nation, shop our offers and order online. Need help with your Community Fibre installation? Check out our FAQs for more information on getting your Community Fibre broadband up and running. Atm, I'm paying £26pm for 100mps. This hole will typically be up to 1cm in diameter and often positioned near your front door. From £ 38 a month. a month after months. And there are FAQs to give you guidance when and where you need it. If you need us to put any wiring in, you may also be charged an installation fee, starting from £30 for a standard installation. 2. Volt not active on Virgin's side. An HDMI cable that you’ll plug one end of into the Stream box and the other end into your HDTV. 100Mbps boosted to 200Mbps) Double mobile data on all eligible O2 Pay Monthly plans (e. Any other method normally takes 48 to 72 working hours, although can take a couple of days longer if they are really busy as the channels need to be added manually. Turn on suggestions. Find out if you're in a Red, Green, Blue, Yellow, or Purple area, then hang up. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. Doesn’t include Upload speed add-on; (2) Our moneyback WiFi coverage guarantee with. Exchange Name: Turton Exchange Code: LCTUR [Cabinet 1]Activating your SIM card is easy, but the process can vary a bit depending on the network you’ve chosen. Options. However, some people may experience delays due to factors such as location or availability. 2 hours ago. When it comes to set-up costs for Sky, these usually start around the £20 mark and can reach as high as £50, plus an. Leave our dongle plugged into your router. 150+ ways to earn points. I just wondered if it was normally a long process. June 22, 2023. Divert all calls: *70* (phone number to forward to). You can find the default. D01 C9W8It normally takes no longer than 7 days, however with it being a special promotion the changes will need inputting manually which may explain the delay. This page is designed to keep you informed of progress and where we are currently working. Subject to paragraph 35 (exclusions), Virgin Media shall credit a customer if it does not activate a fixed line or broadband service by 23. If your broadband speed falls below the promised minimum broadband speed, the provider has one month to sort this out – if it fails to do this, you’re allowed to leave your contract, penalty-free. BT installation and activation times. When you buy your new Virgin Mobile phone contract or SIM from us, we’ll ask you if you want to switch then, and that’s when you can give us your PAC. Having a landline phone will likely require a connection charge of £20. You will need the box serial number, and your account number and area code. There isn't a direct number for tech support. Simply activate the pre-loaded web browser on your phone (such as Google Chrome on Android phones or Safari on iPhones) and you'll connect to the internet straight away. You can watch a step-by-step guide on how to activate in MyBT here . Once Volt is activated, you’ll be moved onto the next-highest Virgin Media broadband speed available. It’s backed up by our signal-boosting mesh WiFi Pods (if needed) and Intelligent WiFi service – at no extra cost with Gig1 Fibre Broadband and our Volt packages. Virgin Media broadband help and support. Just order a phone line from Zen and we'll notify your existing. For example newer versions ofThe easiest way to set up multi room viewing is with the Virgin TV 360 Mini box. Select this and it will then pop up for you to enter your long 19 digit card number and the security pin. Similar to your existing copper or coax cable, we will need to bring your full fibre cable into your property, to do this, we will drill a small hole through an external wall and thread the cable through it; for taller buildings and flats,. Don’t forget, it can take about 30 minutes after you’ve called to activate your broadband service for it to go live. You can get in touch either by calling on 0345 454 1111 or by sending a message via the online chat service. If the name on your Virgin Media broadband account matches the name on your O2 mobile account, your Volt benefits will be added automatically within 14 days. If you didn’t get a text message, give our automated line a quick call on 0800 953 9500. a broadband speed boost to the next available level (up to a max of 1Gbps) in your household with up to three WiFi Pods if needed. Broadband speeds. This pays for a Virgin Media technician to check that your new broadband is set up correctly (we can do this remotely or pop over to your place). Enter the email address or the mobile number you gave us when you joined Virgin Media. WiFi Pod (white) Using our mesh WiFi Pods (white), boost your home broadband coverage and make sure no room is left unconnected. The new security capability will be “automatically. Select your package. To get the best Sky Q experience, all your Sky Q boxes and any Boosters should be connected to your broadband. Once you’re done, launch your browser and you’ll be able to access previously blocked sites. Had a Hub 5 that was defective. You’ll then be able to use your same old phone to make. Virgin Media engineer installation. Connect to WiFi. Remember me. Here are the subscriptions available on Virgin Stream: Netflix - From £6. Virgin Fibre Areas only. Plus you'll be safe in the knowledge that your connection is overseen by their 'WiFi Xperts', who will proactively work to fix any issues before they impact your connection (although you do have to hope. In this article, we will take a look at how long it takes to set up Vodafone broadband, and what you need to do to get started. Options. 50, plus. We’ll get an alert and look into the issue while you keep working and wait for updates over text. Overall, Virgin Media aims to make the installation process as smooth and hassle-free as possible, and their customer service team is always available to answer any questions or concerns you may have. Say hello to Virgin Points. Get help with activation errors and problems like: 'Updating software' screen stuck at 0%; Sky remote not working "This page is restricted" / "The page you're looking for could not be found" Broadband issues; PIN/Verification code issues; Get help setting up. TNT Sports), you will need to activate discovery+ by visiting. Re: How to de-activate free voicemail on landline. I've already rebooted the router a few times today including in the last hour and no change. Getting your device online. If you live in a rural area, it may take longer to connect your broadband service. Login into your Virgin Mobile account and unleash your mobile’s full potential. Here’s how to do it: On the back of your hub, turn the A/C power switch into the off position (with the “O” pressed in). To view your Fitbit step data, select "Fitbit" in the drop-down menu. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. If you're having your services installed by one our engineers, you'll be able to choose the installation day and timeslot when you place your order. It usually takes around 2-3 weeks to get. Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. Hybrid Connect gives you a 4G-based backup for your BT. Can you have Virgin broadband without a phone line? Yes, you can – at Virgin Media, we don’t need to run your broadband through a landline. However, there is usually a £9. Our fibre-powered, fastest-ever TV experience, now with super-clever Voice Search and Control and personal Profiles. Roam freely: Use your phone in 75 destinations. Someone over the age 18 (who can approve any work needed) will need to be home for the appointment slot as well as a few hours after, in case you’re the engineer arrives towards the end of the slot. Yes, that is right I only had to pay $20 plus a little tax and activation fee for $25 top-up card. Someone over the age of 18 must be at home for the installation. If it’s not, they’ll use one of our other fibre technologies instead. 2. Virgin Media operates on its own cable broadband network rather than using the Openreach network shared by most other broadband providers. You let your Service. Just make sure you plug in on the go-live dates, which you can find in the letter we sent you. Check what broadband is available where you live. I'm actually posting this message on behalf of some good friends who are having problems with their new Virgin Media service. Full Fibre broadband - 24 month contract: No activation fee. I have plugged it all in, TV box and the Hub 5, have a white light in the bottom corner. Calling your existing provider. Speed upgrade on virgin. If you have took out a new package and getting new eq for eg a new hub or stb once you receive the eq and install and activate that’s when the boost will happen. BT - Choose a bundle with TNT Sports. So double check the start date for your contract! 1 KudoEnter the country you're visiting to see more about roaming charges while there. When you place your order we’ll need the phone number or postcode of the property where you want the new line. Say hello to Virgin Points. When your broadband plan is connected you must activate Netflix from your MySpark account. Step 1. 2. Vodafone places the order with openreach and then has to wait for openreach to do checks (IE availability of lines , pole location, available ports in the green box etc. You can add Netflix as an optional additional service to your Virgin Media bill providing you’ve got an active Virgin Media broadband (Minimum 50 Mbps) subscription and you have either; a. When you see the ‘Starting Up’ screen, you can pull the tab out of the remote. Everyone has a point to make with Virgin Red. £140 for a new line. Community Experts online right now. Just take these three simple steps to switch and transfer your number to your new phone. If you need to activate your SIM, you use this link [LINK VISIBLE TO REGISTERED USERS - CLICK HERE TO SEE THIS LINK] If you are. When you activate Child Safe through your My Virgin Media account, websites containing pornography, violence, crime, hate, drugs, hacking, suicide and self-harm, and address hiding will be blocked. Options. No need to contact your current provider – we’ll do that for you (unless you’re with Virgin Media*). but if you exceed your monthly data limit regularly then in the long run it might be better to opt for an unlimited data plan. It'll be delivered by Royal Mail, and we'll give you a link to track the delivery. Having a landline phone will likely require a connection charge of £20. Check that your WiFi router is plugged in and switched on. Also Exchange side cables can go upwards of 3600 pairs and jointing them can be complex and extremely time consuming. However, it Can'take up to 24 hours for the service to be fully activated. In this case, you'll need to go into My O2 to activate your benefits. Order a new phone or SIM Only plan from us. And earn more with the things you buy anyway. I just checked that and it's still on 350 Mbit, I upgraded to 500 Mbit. 1. @Mark-Br . You can try 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) You could also try calling 0800 953 9500 to re- activate the TV box. If you want to save on fibre broadband, Virgin Media is giving you the chance to pay absolutely nothing for the first three months of M250 Fibre broadband – that's a saving of £97. Welcome to our Community Forums!Get TNT Sports through your TV, mobile, or broadband provider: Sky - Add TNT Sports to your existing Sky pack. Once you’re set up, use Smart Home Manager to help. Thank you. When you buy your new Virgin Mobile phone contract or SIM from us, we’ll ask you if you want to switch then, and that’s when you can give us your PAC. All you need to do is plug your adapter into the Hub, then plug your phone into the adapter and you’re ready to go. How do I go about - 5197219Assuming you would like tips on how to turn on WiFi for your Vodafone broadband: 1. Both your fibre cable and Wi-Fi router will be plugged into this. SIM not working?I'm trying to activate my Discovery+ account through the e-mail received a while back but i get the below message and when clicking though it just takes me to the My BT page with no further details on how to activate. Exchange Name: Turton Exchange Code: LCTUR [Cabinet 1]By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. Unlimited Data, Talk & Text + 30GB of 5G/4G Data. It comes with speeds averaging 516Mb, over 250 channels including Sky Cinema, BT Sport and Sky Sports in HD, anytime. If you purchased your SIM online, it may take up to 24 hours to activate Orange pay monthly phone. Clicking on that should take you to the same page as the link in the email. This process is very similar for broadband and phone. Spain USA France Greece. Options. service agreement for Virgin Media Television, Virgin Broadband and Virgin Phone services These terms and conditions set out the between (1) you (‘agreement ’ you or ‘your’); (2) Virgin Media Limited, (Company Number 02591237) whose registered address is 500 Brook Drive, Reading, RG2 6UU (‘we’ or ‘our’); us’, ‘Well the information that I have found may or may not be correct due to they may not be up to date. Use your own TV remote to turn on your TV – pressing the Input, AV or Source button. This will happen unless you were already a customer of both before 18 October 2021. If your device supports WiFi Calling, simply call us by dialling 789 from your Virgin Mobile phone and ask them to activate WiFi Calling for you, then…. Go to your existing provider’s website and follow the links to Switching. published. What’s more, you can customise Child Safe’s settings even further; blocking out additional categories such as social media, gambling and weapons. To activate your services, we also provide you with a step-by-step guide. Activate This section will take about 1 min Activate your service 1 If you haven’t done so already, make sure you reply GO to the text message we sent you. This will happen unless you were already a customer of both before 18 October 2021. Paulina_Z. If you’re already abroad and need assistance. BT. . The Stream remote. Mission beach, Queesland. 150 Mbps over WiFi) + WiFi 6 Mesh router + our Calls service. 5G will have limited indoor coverage to begin with. Aim for 1 metre of clearance. Virgin mobile is, in my opinion, the cheapest no contract phone. Step 2. Full Fibre broadband - 24 month contract: No activation fee. Having it delivered over 3 weeks before it's due, does seem a little excessive. The engineer will bring everything needed to install your Virgin Media services on your chosen day. Or call us. Netflix activation. Φ Broadband speed is described as 'average download speed of 10Mb', as it is based on speed available to at least 50% of customers at peak time (8-10pm). Terms and Conditions – PAYG Mobile. If you’re installing broadband, TV, and a phone line, the process should take around one hour and 15 minutes . Got an engineer out who simply swapped out for a new Hub 5, connected cables and left, telling me it could take up to an hour to activate. If the name on your Virgin Media broadband account matches the name on your O2 mobile account, your Volt benefits will be added automatically within 14 days. For customers needing new cables installed, the wait will depend on engineer availability in your area. Terms and Conditions – Classic contracts – not available to customers entering into new contracts with us from 5 July 2022. No activation fee. 1. Without a landline: 21 days. Or stream, control and manage. NOW is available on a huge range of devices. Although we do our best to provide families with excellent parental controls, technology cannot provide 100%. Otherwise, it could take up to 14 days. Buying the card at Best Buy where I had a $5 reward expiring while not having anything pressing I wanted or needed, made the best sense. this should then prompt the 2 to sync up and notify the systems to activate your benefits. Claim rebates for completed homes (optional) Broadband, TV and phone deals Broadband, TV, phone and SIM deals Black Friday broadband deals Broadband no upfront cost. You may not have access to BT’s full fibre broadband packages in your area. EE - Choose a plan with TNT Sports. Enter the country you're visiting to see more about roaming charges while there. No setup fee is available on all bundles, broadband & phone, and broadband only packages. I ordered a speed upgrade last Thursday and still nothing as of. 2 | Your router guide Your router guide | 3 Contents 2 When to plug in your router 3 What you’ll fi nd in your box 4 How to set up a router 6 Getting connected 7 Connecting an iPhone or an iPad 7 Connecting an Android device 8 Router information 9 How to resolve a problem with your broadband connection 11 Help with broadband speed issues When. Contact form. Ultra HD: Requires a Stream box from Virgin Media, and 4K-compatible TV to. If you make things you make mistakes!Enter activation code found in your QR code email we sent you; Select “Continue” You will be asked if you want to use 3UK. Heads up: Prepaid Members are already registered for My Account. Our IT team will be looking into this and will be in touch so we can help activate your Netflix services soon. You'll see this icon when we think it'd be helpful for you to pause the video. Hello, I renewed and upgraded my contract recently. Details. We agree that Broadband2Go may not be for everyone, but for users like yourself, paying as you go with Broadband2Go is much more cost effective over time compared to free or less expensive. Send us a message through our contact form. . 50 Mbps). To manually activate, Mobile Broadband (MMB) or Wireless Wide Area Network (WWAN) cards you must obtain the International Mobile Equipment Identity (IMEI) number for the card. Divert when busy: *76* (phone number to forward to). Virgin's broadband speeds and packages: Via its own broadband network, which uses DOCSIS® 3 cable technology, it has the fastest average download speeds of all the UK’s main ISPs of 1,130Mbps. If you’ve chosen a standard broadband package, you will usually be sent an activation link in an email after signing up. Vodafone broadband is typically activated within 24 to 48 hours. 1. The work itself will likely take less than a day to complete. If not, you will not be able to have Virgin broadband. Mobile Broadband: Usage amounts given as example only. This makes the M125 ideal for busy households who need more speed. Max Traffic Rate. Once you’ve signed up for Network Pass, you need to activate your eSIM: iPhone. Here’s how much we’ll credit you for the following service issues: £9. You don’t always need mobile signal to. Existing M100 customers will see their max internet speed increase by 22% (from 108Mbps. Help. Find out more about Stream and how to get it here, or call 0345 454 1111 or 150 from a Virgin Media phone. We use this information to find out if there is an existing BT line we can activate, or whether you will. Refer a friend to and you’ll both pocket up to £50 cashback each. Virgin's biggest and best broadband and TV package is the Ultimate Volt Bundle. If it’s really fast broadband you want, you’re more likely to be able to access Virgin’s network than Sky’s new ultrafast speeds. Virgin Fibre Areas only. As part of a £250 million-pound investment to create a state-of-the-art 10,000Mbps full-fibre network, we are currently building our network across towns in the Home Counties. Once you’ve got all the bits and bobs in the right place, you can call our activation centre to activate your services on. Next. You’ll need to return your Virgin Media Hub. Technical Support: Available 24/7. In most cases. After the factory reset, try pressing TV and 0 button for 10 seconds and it should now force pairing. As advised - it may take 24 hours for it to go through. Excludes Essential broadband customers from 10 November 2022. Check that your computer or mobile device is within range of your WiFi router. Choose the deal for you and join. 2. Exchange side lines though are in pressurised ducts so it takes alot of work to open them up. Registering your devices. The process will be quite similar for other top VPNs like PIA, Cyberghost, NordVPN, and Surfshark. If you have an existing line, your activation date will be approximately 15. However, I do agree with returning equipment. You may need to use the. You’ll know it’s active if you can see signal bars. 59pm on the confirmed activation date. There are tons of broadband providers out there, each offering something a little different for a slightly different price. These terms and conditions set out the agreement between you (‘you’ or ‘your’); Virgin Media Limited, (Company Number 02591237) whose registered address is 500 Brook Drive, Reading, RG2 6UU (‘us’, ‘we’ or ‘our’ or ‘Virgin Media’). 254 into the address bar of Google Chrome or any web browser. If you phoned in and did the regrade it's usually immediately, unless you are also receiving new equipment. This promotion means you won’t pay the usual setup fee of £35. How long does it usually take? Thanks - 5188931 Welcome to Virgin Media! This video will take you through installing your broadband, step by step. Yikes! To reactivate your account, click on the link "Activate now" above. Find out why speeds vary. then it will only take about 10 minutes - 1 or 2 hours, depending if everything stays the same or not. Once you receive your replacement SIM go back into your MyGoMo account to activate your replacement SIM and transfer your number over. Both can be found in the email that was sent prior to the box dispatch. Includes UK calls to UK landlines (01, 02, 03) & UK mobile. An engineer will visit your home within the confirmed time slot we’ve given you to install the new line. Plus get help on things like wayleave & access agreements. 01 Check your postcode. Everyone can join, it’s free and your points last forever. Be quick – offers end 27th November. Attaching a. Need to talk to someone about your eligibility or application, or need technical support? Please call us first! 1-800-SafeLink (1-800-723-3546)What to Know. Don’t turn on the Hub. 100Mbps boosted to 200Mbps) Double mobile data on all eligible O2 Pay Monthly plans (e. You can add Disney+ Premium as an optional additional service to your Virgin Media bill. Any other method normally takes 48 to 72 working hours, although can take a couple of days longer if they are really busy as the channels need to be added manually. We are a Virgin Media Partner which means that your router will be activated before it reaches you, although the leaflet in the box suggests you call Virgin Media to activate the router this won’t be the case, all you need to do is plug the router in and everything should be up and running. How do I move from O2 Broadband to Virgin Media Broadband? Please call O2 Business Customer Services on 0800 977 7337 who will arrange the transfer for you. Here's breakdown of the installation costs for some providers: Summary of installation costs for UK broadband providers - last checked October 2023. You need to speak to your current provider before making any changes to your broadband. Compatible with Hub 3 and above. Quick steps: Activating a new SIM. Ultra HD: Requires a Stream box from Virgin Media, and 4K-compatible TV to. ARogan, Thanks for the positive write up on Broadband2Go! We are glad to see you are having good experiences with it. Select the Netflix banner. Volt benefits include (1) Virgin Media broadband speed boost to the next available level (up to a max of 1Gbps download speed) at the point you place your order to become supercharged with Volt. Switch on WiFi Calling in your mobile’s settings. A: Follow the steps below to activate your complimentary Showmax subscription: Connect to your broadband device and login to your Device Management Platform by going to your browser and type 192. 0. Check your speed and products available at your. Early Disconnection Fees- PAYM & SIM Only Contract. Prepaid Support. Keep us updated on how it goes and if you ever have any other query, feel free to reach out and we will assist. In general, 10Mbps per person is a minimum benchmark, 20-30Mbps is better, 50Mbps is best, and. Further exclusions & legal stuff apply. When you’ve plugged in the broadband Hub (5 minutes), TV box and phone cable (20. WiFi Max customer? Don’t forget to get the Virgin Media Connect app to use with your new WiFi Pods. Back a step. Plans, Add-Ons and Services. At least 30Mbps download speeds in every room or £100 one-off credit. 3 min. I know a bit about Wi-Fi, Telecoms, and TV as I used to do it for a living but I'm not perfect so don't beat me up. It'll take just over 30 minutes. Customers buying O2 (Pay Monthly only) and Virgin Media products together can take advantage of the following benefits: You’ll receive a Virgin Media broadband speed boost to the next level (if you aren’t already on the fastest speed you can get in your area). Use helplines or chat services. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. * Call costs may vary.